Kissel Kreations currently only ships to U.S. addresses; not internationally at this time.
The majority of our products are made-to-order so production times may vary based on the item(s).
Most of our products ship within 2-3 business days. Please contact us if you need your item(s) by a certain date.
We ship via USPS (first-class or priority), occasionally we will use UPS or FedEx.
All orders will be shipped to the address listed at checkout.
Kissel Kreations IS NOT responsible for delivery delays caused by the carriers (USPS, UPS, etc.) and NO refunds will be issued to customers if their order is delayed by the carrier as long as Kissel Kreations has transferred the package to the carrier and the tracking number is showing that the package is with the carrier.
Kissel Kreations has tracking information for each/every package that is shipped. In the event an item is seemingly lost in transit, Kissel Kreations will wait 15 mailing days (from the shipment date) prior to beginning a investigation with the mailing authority. If the package is deemed lost by the shipping authority itself, replacement items will be issued (please allow 7 business days for the research to take place).
If the order is returned to us marked as "incorrect address" by the shipping authority, and it was shipped to the address you provided, you will be responsible for the cost to have the items reshipped. You must provide an updated (correct) mailing address prior to re-shipment.
Kissel Kreations is not liable for packages lost or stolen once the shipping authority has deemed them delivered to your address.
If you need a guaranteed delivery date, please contact us prior to ordering. Additional fees may apply for expedited orders or shipping.
If items are damaged in transit, Kissel Kreations will replace items as long as the broken item and original packaging (including box) are kept in order for a claim to be placed through the shipping authority.
Kissel Kreations creates personalized items, therefore returns are not accepted unless Kissel Kreations is at fault. We will be more than happy to work with you, so if you have any issues or concerns please feel free to contact us! All refunds for non personalized items must be approved by us prior and will have a 20% restocking fee.
Refunds on customized items will not be given or changes on orders cannot be accepted once the order has entered production.
Kissel Kreations will not be held responsible for errors that were included in the submitted wording from the client and therefore refunds will not be given due to such errors.
Unless the Kissel Kreations is at fault, the cost of shipping any items back to us is the buyer's responsibility and only the cost of the product will be refunded once the items are returned (no postage or handling fees will be refunded).
Refunds or replacements will not be sent after 7 days of receiving order.
We require full payment before any custom work begins.